Refund policy
Thank you for choosing VINTAGE GAMER LIMITED for shopping! We are committed to providing you with high-quality jewelry and a great shopping experience. If you are not completely satisfied with the purchased goods, we provide a 14-day unconditional return and exchange service, the specific terms are as follows:
1. Applicable conditions for return and exchange
- Return period: You can apply for return or exchange within 14 days from the date you receive the goods.
- Product status: The returned goods must be unused, unworn, undamaged, unscratched, unwashed and fully packaged. The goods should be kept in the original packaging and come with all accessories (such as gift boxes, tags, instructions, etc.).
- Inapplicable products: According to the European and American return and exchange regulations, the following products cannot be returned or exchanged:
- Customized or personalized products (such as engraved or exclusive customized products)
- Earrings that have been opened (due to hygiene issues)
- Return requests over 14 days
2. Return and exchange process
If you want to return or exchange, please follow the steps below:
1. Please submit a return or exchange request through our official website or contact the customer service team within 14 days after receiving the product.
2. Provide your order number, product details and reason for return or exchange. We will process it for you as soon as possible.
3. After confirming your return or exchange application, you need to send the product back to our designated return address (the return address will be provided via email or website update). Please ensure that the product is packaged intact as required to avoid damage during transportation.
4. Once the return/exchange product is received and inspected, we will arrange a refund or exchange. The refund will be returned through your original payment method.
3. Return and Exchange Fees
- Return Fees: If you choose to return the product, the return shipping costs will be borne by the buyer. We recommend using a tracking service to ensure the safe delivery of the return.
- Exchange Fees: If you choose to exchange the product, we will bear the shipping costs of the first exchange. The exchanged product will be sent by standard delivery.
4. Refund Processing
Once we receive the returned product and confirm that it meets the return conditions, the refund will be processed through your original payment method. The refund processing time is usually 7-14 working days, and the specific time will vary depending on the payment method and bank processing time.
5. Damaged or Wrong Product
If the product you received has quality problems or is shipped incorrectly (such as wrong product, damaged product, etc.), please contact our customer service team within 7 days of receiving the product and provide relevant evidence (such as photos). We will provide you with a full refund or free replacement product service and cover the return shipping costs.
6. Consumer Rights
According to EU consumer protection regulations, as a consumer, you have the right to return the product within 14 days without giving a reason during the return period. We promise to comply with relevant laws and regulations to protect your consumer rights.
7. Special reminder
- Please be sure to submit a return application within the specified return period. Goods that exceed the return period will not be accepted for return or exchange.
- Returned goods must be intact as required and keep the original packaging. If the goods are man-made damaged or defective, you will not be able to return or exchange them.
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If you have any questions about our return and exchange terms, or need further help, please feel free to contact our customer service team, we will wholeheartedly provide you with support. Thank you for your understanding and cooperation, wish you a happy shopping!